All patients require a pre-booked appointment to see a doctor at the
practice. Appointments can be made either by telephone, call us on (03) 6336 0555 or
come into our Mowbray surgery to make an appointment personally. If you need follow up care the best time to
make your next appointment is immediately after you have seen your doctor.
If you realise that you are unable to attend your appointment we ask that
you contact us soon as possible to cancel your appointment. We may levy
a charge for missed appointments if a patient misses three consecutive
appointments, and we are not notified of a cancellation.
Please note that because we "fit in" emergencies for such things as heart
attacks, skin lacerations or removal of foreign bodies, our doctors can
sometimes run behind time.
We don't however like to keep you waiting. If you require insurance,
driver's Licence or similar examination please advise our staff to book a
If you think that you may need extra time with your doctor, for any reason, ask for a
Note: In case of a medical emergency situation the
fastest and most reliable method of contacting the practice is via the
telephone. Currently, appointments cannot be made 'online' via email.
The Practice employs email for non-clinical communication services only.
We are concerned about the security, confidentiality and the timely
collection of messages transmitted through the use of email.
The Practice expressly excludes email as a method of communicating
clinical information. No consulting services, including the making of
appointments, will be conducted by email.
We ask that you settle your account at reception after the end of the consultation with your doctor.
New patients and overseas students, whom can claim a rebate are expected to pay their account in full after
their first consultation.
Existing patients must pay the GAP after their consultation.
We prepare a Medicare claim form as a courtesy for our patients and
post it on their behalf, after it has been signed. Medicare cheques
become overdue six weeks after the consultation. If the Medicare
cheque has not been paid before it goes into arrears a handling and
accounting fee of $5 will be added for each additional month the
account is overdue (please note that the value of this fee may change
without notice, please ask for details).
If we form the opinion that a debt will remain unpaid we will then decline
further medical services at his practice and place the account with our
debt collection agency.
We consider that it is the patient's responsibility to ensure that we
always have a valid postal address to send health notices and also
If you have genuine difficulty paying your account, you should speak to
either your doctor or our Practice Manager who can arrange a repayment
term that will be suited to your personal situation. If such a repayment
term is agreed, it is very important that it be honored.
Please note that it is important to keep doctors off the telephone
when ever possible, as otherwise they will start to run behind time.
Doctors will not normally be able to take telephone calls when consulting. Our
reception staff will assist you and, where necessary, pass on any
relevant messages to your doctor. If our receptionist considers the
matter is urgent or serious and requires a doctor's immediate attention you
will be able to speak to your doctor (when available).
Most times, you will not need to speak directly to the doctor, for
example, to obtain your pathology and imaging results, or to make an
appointment, etc. as our receptionists or a member of the nursing
staff will be able to satisfy your requirements.
Our nursing or reception staff will be able to provide you with your
doctors' comments on test results (blood test, X-rays, etc) over the
telephone after the doctor has reviewed the results. Please call
between 12 midday and 5 pm if possible to obtain this information.
Please note that you will have to properly identify yourself to our
staff so that we can ensure that your privacy is protected.
New patients (what to do)
If you are new to our area and looking for a doctor to consult please check if
we are currently accepting new patients.
We will also ask you to sign a Transfer Request that will allow us to obtain
a copy of your medical file from your previous doctor.
Patients who have special needs, such as authority prescriptions for
restricted Schedule 8 medication should ensure that their current
treating doctor writes to the practice well before they transfer so
that the necessary arrangements can be put in place to provide new
patients with the medication they need. Note that for patients
regularly taking S8 medication, we prefer that they live in the local
area. Please note that this practice has a policy not to prescribe S8
or other potentially addictive medication on a patient's first
Please note we require new patients to pay their fee in full at the time of their
Our proximity to the Mowbray campuses of the University of Tasmania and
the Australian Maritime College has resulted in our doctors seeing a
substantial number of patients from South East Asia and the Pacific
We provide general medical services to Overseas Students. Overseas students
find themselves in the challenging circumstances of a new country,
culture, and language, and we do our best to try and help.
We ask all overseas students who visit the practice to pay their fee in
full at the time the consultation is provided and then claim a refund
through Medibank Private.
Please note we require new patients to pay their fee in full at the time of
their first consultation.
Special Examinations (drivers licence, work medicals, ante-natal, etc)
You should identify the nature of the special examination when making an
appointment. Our reception staff will then be able to ensure that
necessary services, such as special rooms or equipment, are reserved
for you at the appropriate time
Our Nurses also undertake a substantial amount of 'pre-screening' work
on behalf of your doctor prior to your appointment. In some cases you
may be asked to come in up to 30 minutes prior to your appointment to
allow our Nurse to perform these tests.
Interpreters (what to do if English is not your first language)
Good communication between the patient and doctor is vitally important. When a patient has difficulty
using English the non-English speaking patient may choose to be
accompanied by a relative or friend.
We do not use bilingual staff, relatives or friends as interpreters
unless they are appropriately accredited, as we do not presume them to
have the necessary skills to act as an interpreter.
Where a qualified interpreter is not available in person we use the
Translating and Interpreting Service (TIS).
If you are booking an appointment for a patient who has a poor command of
the English language could you nominate both the language and dialect the
person speaks at the time of making the appointment so that the TIS can
If an unqualified interpreter has been used, as for example in an emergency,
we ensure that the services of a qualified interpreter are obtained as
soon as possible to ensure the patient has understood what has taken